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FAQ

  • Can I return or exchange a product?
    We have a strict policy regarding returns and exchanges. Unless the product has been damaged during delivery, we do not accept returns or exchanges. We prioritize delivering high-quality products and ensuring customer satisfaction.
  • Where do you deliver?
    Currently, we only deliver domestically within Turkey. However, we have plans to expand our delivery services worldwide in the near future. Stay tuned for updates on our international delivery options!
  • What should I do if I received the wrong product?
    We apologize for any inconvenience caused if you received the wrong product. In such cases, please contact our customer support immediately. We will promptly address the issue and make arrangements to exchange the incorrect product for the correct one. Our goal is to ensure your satisfaction, and we appreciate your understanding and cooperation in resolving this matter.
  • What should I do if my package arrives damaged?
    If your package arrives damaged, please contact our customer support immediately. We apologize for any inconvenience caused. Our team will assist you in resolving the issue and ensuring a satisfactory resolution. Please provide us with relevant details and photographs of the damaged package or product to expedite the process.
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